Refund policy

We have a 14-day return policy, which means that you have 14 days from the date of receipt to request a return.

The condition for a return is that the product is in the same condition as it was received, unused, with the price tags attached and in its original packaging. You will also need the order number from our online store.

To initiate a return, you can contact us at help.northmoments@gmail.com. Please note that returns must be sent to the following address: Webshopfinland, Haimilantie 4 B 8, 54800 Savitaipale, Finland

If your return is accepted, we will send you instructions on how to send the package. Products sent to us without requesting a return will not be accepted.

You can always contact us with any questions regarding returns at help.northmoments@gmail.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the product is defective, damaged, or if you have received the wrong product so that we can assess the issue and correct it.

Exceptions / Non-Returnable Products
Certain types of products cannot be returned, such as personalized products. Please contact us if you have any questions or concerns about a specific product.

Refunds
We will notify you when we have received and inspected your return and let you know whether or not the refund was approved. If the refund is approved, you will automatically receive a refund to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card company to process and send the refund.
If it has been more than 15 business days since your return was approved, please contact us at help.northmoments@gmail.com.